12. Enter card number, expiration date, and 3 digit security code. Ask "First and name as it appears on the card?" Very important! Then click Save.
13. Answer YES to both pop up windows.
14. To the client, "I have scheduled your appointment for (DAY, DATE). You will be receiving an email in a few moments, verifying the appointment. This email also contains more information about what to expect when the technician arrives."
If the client asks what time their appointment is, reply with "Because we are a wildlife company, we deal with wild animals and some of our appointments take longer than others. I don't want to give you a time I can't commit to, but if you call after 4 the day before your appointment, I can give you a 2 hour window in which the technician will arrive. The technician will also call you 30 minutes before arrival."
Always end with, "If you have any questions or concerns, or if something comes up and you need to reschedule... my name is X. Give me a call and I'll be happy to take care of you!"
15. At top of client account page, click Send and Email as shown below.